Data collection brings challenges
As of May 11, 2020, catering establishments were required to record the contact information of their guests. In this way, the Swiss FOPH wanted to contact affected individuals in cases of suspected possible infection and contain the spread of COVID-19.
However, the protective measures also brought problems: First, according to data protection, guests cannot be forced to provide their contact details. Second, data collection was a major expense for the hospitality industry.
Digital check-in solution
We wanted to contribute to the fight against the pandemic. With the reopening of the catering businesses in May 2020, we had the idea to develop a digital check-in solution. To make this ready for use across the country, it had to be free, easy to use, and FOPH and data protection compliant. Time was of the essence, as many restaurants and cafes had already reopened their doors. Within just one week, we wanted to be on the market with our solution.